The Award for Outstanding Customer Commitment goes to WOW Cable.
We have been customers of WOW for 5 years. We have had consistent service and could not be happier. During last week's storms we lost our service - the phone, the cable and the internet. I called them on Thursday evening about 6 pm and I spoke with a wonder phone rep, who was helpful and arranged for a service tech to come the next day - with a 20 minute call ahead. They could not give me more narrow time frame than 8 am to 6 pm - since they were working me in. Not a problem, I really had nothing going on on Friday.
The 30 minute call ahead came - and it was a live person. She was very professional and nice and told me the service tech was on his way and she thanked me for choosing WOW. I was shocked it was a real person. Pleased mind you - but shocked.
The tech came and he investigated the problem and it took him some time to figure it all out and he was oh so good natured at having E follow him around the yard with me. E was very interested in the goings on and was even showing the tech around our basement.
It took no time at all and the tech stayed until I was sure the tv, phone and internet was working once again.
So since I gave an award for very poor customer service - I feel like I should be balanced and praise those who are doing a good job, providing outstanding service and actually running a customer centered business.
Perhaps it is because WOW is not the only game in town - which could very well be a part of the process OR it could be that the CEO of WOW - actually gets it - the customers are the reason they are in business!